Aurora Is A Tad Sluggish When It Comes To Short Sales
Today is a very unique installment, because the idea for this installment is that Kevin will not speak. If he does, Kevin and Fred might end up in a courtroom. They were really fired up about this state of affairs when it happened. So, they had to delay a little bit before chatting about it today.
Kevin and Fred have a folder with Aurora Loan Services. To be sincere, Aurora does a great job of setting up files and ordering BPO’s. Nonetheless, their procedure as a whole is getting poorer. It seems that they have a glitch processing their short sale files. There is a BPO and the folder is verified. All that is left to do is forward it to the investor or make a judgment. Nonetheless, they like to tell people that they will just look at files in a timely manner if there is a foreclosure sale date approaching. Kevin and Fred are being told that they have to wait 90 to 120 days for your folder to get reviewed.
The folder that we have had a giant problem with has now been escalated to a Senior VP at Aurora. We are tired of having to dispatch emails because they can not procedure short sale files. The Senior VP only wanted to inform us to back off. She didn’t care about the information of the folder. In addition, this Senior VP decided to have an attorney call Kevin and Fred. The lawyer told them that they can not call members of senior management anymore.
Plainly, the problem is not with Kevin and Fred. Aurora seems to have exceptional setup, but they do a terrible job of reviewing files. Kevin and Fred are not asking for exclusive attention. They just want Aurora to enhance their procedure, which would benefit everyone. We understand that Aurora is overwhelmed with files. Nonetheless, they need to work on finding solutions rather than sitting on their hands.
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Fred Weaver is a founding co-owner of Group 46:10. He has been working in the financing/real estate business for over 7 years. Fred began his real estate career by working for a large wholesale bank as a processor and rate/lock specialist for home mortgages. After 2 years in the business, Fred transferred from the banking side of home loans to the mortgage side. While on the mortgage side of financing, Fred gained experience originating mortgages and processing files for Morgan Capital of Arizona, Inc.
Kevin is a founding co-owner of Group 46:10. He began working in the real estate business in 2007 after spending 8 years working in the finance industry for companies such as Bank One, Green Tree Financial, & GE Capital.